With the introduction of the iPhone X and iPad Pro, users now have the option of utilizing that mug of theirs instead of previous model’s Touch ID feature. While the new facial identification quirk is indeed handy, there — as always — are some issues of it refusing to work properly. But only on mostly rare occasions.
If you happen to find yourself in the situation where you’re locked out of your phone due to the faulty facial recognition glitch, your first solution might be to get a hold of Apple and their support team. This may be a viable method, but could render you phone/pad-less for more than a couple of days. What kind of world is that?
Instead of jumping the gun and contacting customer support, why not try a few of these simple solutions below.
Is Your Camera Working Properly?
The first and most obvious place to check is the devices front camera hardware. If your smart device can’t properly locate and distinguish facial features, then how will it know when to unlock the phone? Any type of dirt, dust or debris can block the lens and distort what the camera is actually viewing.
If this might be the case, give your camera a quick clean by wiping a dry cloth over the top of it moderately vigorously and check closely for any remaining smudges of debris. Once clean, give the Face ID one more try and keep those fingers crossed for the desired outcome. If no luck and you still find yourself locked out, keep reading for the next solution.
Is Your Device Updated?
When facial recognition refuses to unlock your phone, often times your smart device just needs a simple update. Use your secure pass-code, assuming you remember it, and check your iPhone or iPad for recent updates. Typically it’s the software itself that needs updating, as the iOS usually does this automatically — unless you have this feature turned off.
To check for new updates, you need to head over to your ‘Settings’ menu and tap on the ‘General’ tab. Once there, you’ll find the ‘Software Update’ option, in which tapping on that will start the search for you, and if an update is found it will begin the process. Once updated, check your Face ID feature to see if you’ve solved the issue. If not, continue reading.
Are Your Face ID Settings Turned On?
Usually, but not always, first time users will run into this error. Having the settings for the Face ID app improperly setup will cause the feature not to work, so make sure everything is squared away.
To configure your settings, simply head on over to the ‘Settings’ option and tap on the ‘Face ID & Pass-code’ tab. In order to ensure your facial recognition feature works properly, go ahead and make sure every settings under the Face ID option are all turned on. This will allow usage of the Face ID app and could be the underlying issue with your smart device.
None Of These Worked. What Now?
If none of these solutions worked, you’ve tried every straight facial expression you can muster and dread the thought of creating a new ID just to solve this unpleasantly frustrating issue, now might be the time you get a hold of customer support. The issue could be a fault in the hardware, so having professionals take a look is probably the best option.
While you may not have solved your issue, don’t you feel better for trying?