Street Fighter V’s beta, which ran over the weekend, was something of a disaster. Players struggled just to get past the start screen, and even then would be stuck in a matchmaking lobby for hours. The main problem seems to have been Capcom’s servers crashing in a very serious way, causing players to spend most of their beta time waiting for unending loading screens. While beta tests are expected to be a little rocky, Street Fighter V’s beta was nothing short of disastrous.

Capcom has issued an apology to players for all of the issues with the Street Fighter V beta. “Capcom offers its sincerest apologies to everyone who participated in this first beta test.  While the purpose of a beta is to work out these type of issues, it was very clear that the issues we faced were more severe than we were prepared for,” the company said in a statement.

The weekend’s beta period was eventually canceled until Capcom gets its act together. “After three days of testing, while we were making progress and collecting valuable data, we felt the majority of players were not having a good experience, and the best course of action would be to take the servers offline for extended maintenance.  We will be postponing our first beta phase until we believe the experience is going to be a positive one for players.”

Given that beta participation could only be obtained by preordering the game, players were understandably upset. Fortunately, Capcom promises that there will be at least 3 beta tests leading up to Street Fighter V’s March 2016 release. Last weekend’s test won’t be counted as one of those.

Capcom is also preparing an extra incentive for those who took part (or attempted to take part) in the weekend’s beta. “We are working on a worthwhile in-game incentive for the players that participated in the first beta test.  While we can’t confirm specifics just yet, we will have more details on this in the coming weeks.”

That incentive will be offered to players in the Asia and Europe regions as well, since Capcom says all territories were inconvenienced by this fiasco.