There’s always been a community of PC Gamer elitists that look down on dirty console peasants. Why pay for an under-powered console when you can get a customizable gaming PC with a la carte components you can upgrade at your leisure? Overwatch is available on PC, PlayStation 4, and Xbox One, and common sense would dictate that Blizzard spend a decent amount of effort making each section of their player base happy. In reality, it really seems like the only viable option for console players experiencing issues with trolls and griefers in Overwatch matches is to join the glorious PC master race. There’s no real option for PlayStation and Xbox One players to report toxic players, and one particularly egregious example was posted on Blizzard’s Overwatch forums earlier today.
User Emaias writes:
“Today I had the absolute pleasure of playing with a guy who literally came over Communications and said:
‘Hey guys, I only play if people pay me, either send me $5 on PayPal before the start of the match or I throw.’
Nobody took him seriously, and we went on. We quickly realized this guy was completely serious. He literally would run into the fights, but would just feed the enemy team. What is worse, was he insta-locked Ana as well. Obviously nobody was going to pay this guy, and we ended up getting destroyed.”
A logical solution to this issue would be to chalk the match up as a loss and report / block the player to avoid future issues, but on PlayStation 4, you can’t! The poster went on to explain his interaction with Blizzard customer support where he spoke to several customer service representatives (including a supervisor) who said that any issues with players would have to be handled by Sony as they have control over the PlayStation Network.
I suppose that makes sense, but when Emaias tried to talk to Sony about the issue he got a surprising answer: “Overwatch is a Blizzard game and complaints about the experience should be directed to the company.”
There’s obviously some sort of disconnect here and a horrible mismanagement of the community, which is surprising considering that I’ve generally not had issue with Blizzard’s customer support. Console releases are a new frontier for the developer, however, and maybe they didn’t totally think the situation through. If Blizzard can’t ban players and Sony won’t take action, are console gamers just doomed to deal with toxic players that even go as far as extortion?
A user on the forums pointed out that gamers can make multiple Overwatch accounts with one Playstation Network account, which would make one think that maybe Sony does have to take care of the issue after all. But why would Sony ban a Playstation Network account that’s been generating them money and accumulating purchases? It just doesn’t make sense.
It’s unclear as to who is at fault in this fiasco, but until we get a better sense of how Blizzard and Sony are going to interact when it comes to managing the Overwatch community, it might be better to buy the game for PC.