Apps
Apple Genius Bar updated with Concierge
Before you start yelling at me for insinuating that the Genius Bar is a piece of software, I would like to reassure you that I’m aware that it’s not. Nonetheless, service can be updated in one manner or another and that’s exactly what the Cupertino-based firm is going to go starting March 9. The Genius Bar in Apple stores will thus be updated with the Concierge service, which is essentially an algorithm which will classify issues that are being brought into stores based on the degree of urgency of each.
Concierge is the term that Angela Ahrendts, Apple’s senior VP of retail gave the new service. If you’re an Apple customer (or any kind of customer, for that matter), you probably know that the Genius Bar within Apple stores works on the first come, first serve principle, which is going to be obsolete once Concierge is launched. The company will reportedly launch the updated way of dealing with customer reported issues on March 9, just after the MWC 2015 concludes.
To be short and try to explain what we know of this new service, it’s a prioritized list of people spat out by an iPad application. If that isn’t clear enough, let’s try to delve in. The Genius Bar operates on a first come, first serve basis, which means that once you get in line and get your issue to the geniuses, they’ll get right on it, regardless of whether it concerns your inability to plug something in or install an app that does it for you. With Concierge, geniuses in the Genius Bar will upload your issue into an iPad application which will then determine how serious or urgent the issue is and thus place it in a to-do list of sorts.
After doing so, the Concierge system will actually tell you how long you will have to wait for your problem to be fixed, It’s a pretty neat system, although when you’re standing in line because your battery on the iPhone 5S is draining like crazy, you probably won’t appreciate it that much. We don’t know much about how the dedicated application will prioritize issues, but our hunch is security issues will be up first, like cases of stolen devices which need to be located. Up next should be devices that just won’t start up or are defective, so a replacement can be given out as quickly as possible. Then, software issues and complaints. The Genius Bar seems to be a friendly place and Concierge should make it a more productive service, in my opinion, although we will find out more about it on March 9. In any case, customers who go to the Genius Bar will be able to walk around after the technicians have received their issues, and be notified when their device will be up and running again through text messages.
Apple hasn’t released an official statement about the upgrades they’re going to do with the Genius Bar, but our sources tell us Concierge is a pretty sure thing. We’re not sure if customers will be happy with the system, though. Many people are fans of the first come, first serve approach because it saves them time, but we need to consider that issues which can be solved very fast can be pushed back on the list of priorities. We’ll see how people will react to the new system soon enough. What do you think about it? Would you prefer the old Genius Bar or Concierge?
Android
Google Chrome now has a ‘picture-in-picture’ feature
Google is getting ready to make a big change to how its Chrome browser works. This is because new browsers from startups like Arc are making the market more competitive. The company said on Wednesday that it will be adding a new feature called “Minimized Custom Tabs” that will let users tap to switch between a native app and their web content. When you do this, the Custom Tab turns into a small window that floats above the content of the native app.
The new feature is all about using Custom Tabs, which is a feature in Android browsers that lets app developers make their own browser experience right in their app. Users don’t have to open their browser or a WebView, which doesn’t support all of the web platform’s features. Custom tabs let users stay in their app while browsing. Custom tabs can help developers keep users in their apps longer and keep them from leaving and never coming back.
If you make the Custom Tab into a picture-in-picture window, switching to the web view might feel more natural, like you’re still in the native app. People who send their customers to a website to sign up for accounts or subscriptions might also find this change useful, since it makes it easier for users to switch between the website and the native app.
After being shrunk down to the picture-in-picture window, the Custom Tab can be pushed to the side of the screen. Users can tap on a down arrow to bring the page back to the picture-in-picture window when it is full screen.
The new web experience comes at a time when Google is making it easier for Android users to connect to the web. People can find their way to the web with AI-powered features like Circle to Search and other integrations that let them do things like circle or highlight items.
The change is coming to the newest version of Chrome (M124), and developers who already use Chrome’s Custom Tabs will see it automatically. Google says that the change only affects Chrome browsers, but it hopes that other browser makers will add changes like these.
Apps
Threads finally starts its own program to check facts
Meta’s latest social network, Threads, is launching its own fact-checking initiative after leveraging Instagram and Facebook’s networks for a brief period.
Adam Mosseri, the CEO of Instagram, stated that the company has recently implemented a feature that allows fact-checkers to assess and label false content on threads. Nevertheless, Mosseri refrained from providing specific information regarding the exact timing of the program’s implementation and whether it was restricted to certain geographical regions.
The fact-checking partners for Threads—which organizations are affiliated with Meta—are not clearly specified. We have requested additional information from the company and will revise the story accordingly upon receiving a response.
The upcoming U.S. elections appear to be the main driving force behind the decision. India is currently in the midst of its general elections. However, it is improbable that a social network would implement a fact-checking program specifically during an election cycle rather than initiating the project prior to the elections.
In December, Meta announced its intention to implement the fact-checking program on Threads.
“At present, we align the fact-check ratings from Facebook or Instagram with Threads. However, our objective is to empower fact-checking partners to evaluate and assign ratings to misinformation on the application,” Mosseri stated in a post during that period.
Apps
Mark Zuckerberg reports that Threads has a total of 150 million users who engage with the app on a monthly basis
Threads, Meta’s alternative to Twitter and X, is experiencing consistent and steady growth. During the Q1 2024 earnings call, Mark Zuckerberg stated that the social network currently has over 150 million monthly active members, which is an increase from 130 million in February.
Threads made significant progress in integrating with ActivityPub, the decentralized protocol that powers networks such as Mastodon, during the last quarterly earnings conference. In March, the firm granted U.S.-based users who are 18 years of age or older the ability to link their accounts to the Fediverse, enabling their posts to be seen on other servers.
By June, the business intends to make its API available to a broad range of developers, enabling them to create experiences centered on the social network. Nevertheless, it remains uncertain whether Threads will enable developers to create comprehensive third-party clients.
Meta just introduced their AI chatbot on various platforms like Facebook, Messenger, WhatsApp, and Instagram. Threads was conspicuously omitted from this list, perhaps because of its lack of built-in direct messaging capabilities.
Threads introduced a new test feature on Wednesday that allows users to automatically archive their posts after a certain length of time. Additionally, users have the ability to store or remove specific postings from an archive and make them accessible to the public.
Threads is around nine months old, and Meta has consistently expanded its readership. Nevertheless, Threads cannot be considered a viable substitute for X, as Instagram’s head, Adam Mosseri, explicitly stated in October that Threads will not “amplify news on the platform.” However, Meta’s social network continues to grow in popularity. According to app analytics company Apptopia, Threads now has more daily active users in the U.S. than X, as Business Insider reported earlier this week.
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