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Valve Loses Steam Refund Policy Appeal in Australia

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Last year, Steam got into some legal issues with Australia. The Federal Court fined Valve $3 million AUD ($2.2 million USD) after ruling that the company breached consumer law when it didn’t offer a refund between 2011 and 2014.

They also have been charged with having dubious and misleading practices in order to get Australian consumers to purchase their products. Of course, this all happened before the Steam Refund Policy got implemented into the platform in 2015.

Of course, Valve tried defending themselves from this blow by making an appeal case. Said appeal was rejected just a few days ago by the Federal Court. According to the court, Steam can’t prove that consumers weren’t deceived by them.

“[Valve] had a culture by which it formed a view without Australian legal advice that it was not subject to Australian law, and it was content to proceed to trade with Australian consumers without that advice.” Said Justice Endelman, from the Australian Competition and Consumer Commission according to the Morning Herald of Sydney, all the way back in 2016.

There is this law in Australia where consumers are basically guaranteed that they are going to get a product that’s been Quality Tested in order to satisfy the customer’s needs. This collides with Steam’s Refund Policy, which isn’t adequate to the standards imposed by the Commission.

As such, the Australian Federal Court has celebrated this appeal loss and consider it a message towards any popular international company. It’s of utmost importance to make clear that the companies’ services accommodate to the standards and laws of the country, not the other way around.

Mind you, this doesn’t mean that Valve will be changing their refund policies. They are just making an exception to the rules in Australia. So keep that in mind as you move forward and check the laws regarding product quality in your country of residence.

I always wanted to be a journalist who listens. The Voice of the Unspoken and someone heavily involved in the gaming community. From playing as a leader of a competitive multi-branch team to organizing tournaments for the competitive scene to being involved in a lot of gaming communities. I want to keep moving forward as a journalist.

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Early Launch of Diablo 4 PS5, PS4 Has License Issues

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Blizzard couldn’t expect it to be flawless, could they? The Ultimate Edition’s four days of early access to Diablo 4 on PS5 and PS4 has caused many license errors. Blizzard may not be able to fix Sony’s issue, which is preventing them from playing.

“We are seeing reports regarding PlayStation users experiencing Invalid License errors,” community manager PezRadar writes. We’re investigating and will update.” PC and Xbox Series X|S, Xbox One players have been able to play since the game launched less than an hour ago, suggesting a Sony flaw.

Only the Ultimate Edition of Diablo 4 has early access, with the full launch on June 6, 2023. After accessing Diablo 4, consult our guide. Do you have licensing issues like PS5, PS4 players?

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Ubisoft’s E3-Style Livestream Is Worth Watching

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A new sizzle reel promises gameplay for games we’ve been waiting for at Ubsoft’s annual Forward showcase on June 12 at 10 am PT / 6 pm BST. Expect live updates on Avatar: Frontiers of Pandora, Assassin’s Creed Mirage, and The Crew Motorfest during the French publisher’s spotlight.

Publisher showcases are now commonplace. Over the next week and a half, we’ll be eating well as E3 announces exciting video games.

Ubisoft’s Forward event—what are you hoping to see?

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The PS5 and PS4 narrative adventures The Expanse revives Telltale Games

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The Expanse: A Telltale Series will release its first five episodes on PS5 and PS4 on July 27. New gameplay footage was released in a trailer.

This isn’t the original Telltale team, which imploded two years ago in a twist many saw coming. Deck Nine and LCG Entertainment are developing and publishing The Expanse, a hermit-crabbing game.

If you missed that hot moment when we were swimming in episodic narrative content, your chance is coming. The Expanse: A Telltale Series: your thoughts? Try this doppelganger?

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