Rocksteady is finally doing the right thing about its Batman: Arkham Knight PC disaster. The company has pulled the game from the Steam Store and has announced that it is halting all future sales of the Batman: Arkham Knight on PC until it sorts out the game’s multitudinous issues.
The company issued an apology for the debacle on the Steam Community. “We want to apologize to those of you who are experiencing performance issues with Batman: Arkham Knight on PC. We take these issues very seriously and have therefore decided to suspend future game sales of the PC version while we work to address these issues to satisfy our quality standards.”
The removal of the game from sale comes after the revelation that the Batman: Arkham Knight PC version was actually ported from the console version. It was also revealed yesterday that development was outsourced to a small third party developer called Iron Galaxy, whose background is in last-gen console and mobile development.
Iron Galaxy was responsible for the PC version of Batman: Arkham Origins, which also suffered heavily from game-breaking bugs at launch. Somebody from either Rocksteady or Warner Bros failed to learn that lesson when they decided to go back to the same developers for Arkham Knight. The decision has left fans feeling that the developers do not value their PC customers.
While many who bought Batman: Arkham Knight for PC have taken advantage of Steam’s new refund policy, Rocksteady has asked that those who have held onto the game report any issues to their support page. They have also included a link to the Steam Support page, where refunds can be requested.
Rocksteady’s final words are an impassioned plea for patience. “The Batman: Arkham fans have continually supported the franchise to its current height of success, and we want to thank you for your patience as we work to deliver an updated version of Batman: Arkham Knight on PC so you can all enjoy the final chapter of the Batman: Arkham series as it was meant to be played.”
It’s hard to tell if this message is as heartfelt as it reads, or if it’s just some PR team trying to clean up its mess. Pulling the game from sale for now is a positive step, but let’s hope it’s not gone forever.