The Nvidia Shield Pro is the console for mobile gamers which made a couple of waves this summer following the Nvidia Shield Tablet and original Shield. Although many people are still enjoying their own Nvidia Shield Pro, the company has announced that an undisclosed but small number of units have been shipped with a hard drive issue. The hard drive bug or rather hardware problem impacts only the 500 GB unit of the Nvidia Shield Pro, which in essence, is a TV box.
Nvidia has quickly issued a statement after reports of faulty hard disk drives came into the offices from Nvidia Shield Pro 500 GB owners. Apparently, some of the units that were shipped over the Summer contain a faulty hard drive which will cause performance issues, as well as a bad viewing experience.
Symptoms that an Nvidia Shield Pro console’s hard disk drive is compromised include the fasboot screen showing up once the upgrade to version 1.4 is concluded and pixelation in the top row of the Android TV home screen. At first, your own Nvidia Shield Pro could behave normally, booting and starting up normally even after a fasboot screen shows up, but could still be compromised, so if any of these symptoms have happened to you, you’re in luck.
That’s because Nvidia officially confirmed that all faulty Nvidia Shield Pro units will be replaced in an urgent manner. If you think you own one of these faulty devices, you should get in touch with Nvidia as they will send you a new unit as soon as their support accepts the RMA. Nvidia doesn’t require you to ship the console back to them at an urgency, which means you can get a brand new unit in no time, sending the faulty one back later.
The Nvidia Shield Pro 500 GB is a favorite among mobile gamers and those who prefer light gaming in their living room, and is probably the best Android-based console on the market. Although these faulty units might impact the overall feedback of users, the company won’t see other effects of the small hiccup as they handled the problem swiftly and with grace through the public recall of Nvidia Shield Pro.