There simply is no feeling better than that when you finally get a new computer system or smartphone. It’s a rather unusual feeling when you feel the new, better performance of the new product. However, what if the product you bought came in with bloatware that hindered your experience? Sadly, some companies have been doing this and HP isn’t an exception.
HP Touchpoint Analytics Service is a piece of software that uses system resources and is being installed without notice to users on brand new products. The software itself is a telemetry tool meant to be part of a security suite.
The problem with Touchpoint Analytics Service is the fact that it has an effect of making a system completely slow. So much, in fact that one HP user reported a 95% of CPU usage as a result of the Analytics Service being used.
This isn’t anything new considering the fact that we’ve talked about some problems with BLU Smartphones before. The company became infamous due to one questionable business practice that really hasn’t been explained as of yet officially.
The problem in question came to light as a firmware issue with BLU’s Studio X8 HD phones. The firmware itself was not only syphoning user data but it also installed a hybrid of Shedun and Ztorg malwares.
This basically made an auto-root Android Malware that’s so dangerous it kills the phone of the victim once its installed. Considering the fact that this sounds so similar to the plight some HP users are having to deal with. It’s no wonder that people will start to think lowly of the manufacturer of the products.
Thankfully it is possible to remove the service without too much difficulty, but there is no way to revoke access to data that has already been shared with HP. Users are also encouraged to uninstall HP Touchpoint Manager from their OS.
However, if you think that’s going to be it for the number of issues regarding bloatware or insecure apps. Sadly, there’s another problem that’s been an issue for the users of all kinds of computers.